1. About this Privacy Policy
This Privacy Policy is provided to you as a visitor to the Rewards Catalogue web site. BI Worldwide Ltd remains the Data Processor of your Personal Information. The purpose of this Privacy Policy is to ensure that you are fully aware of the Personal Information we collect and use, the purpose/s for it and how we treat it.
Reward Points have been awarded to you, they can be exchanged for Rewards. Rewards are an extensive variety of goods and services ranging from day to day necessities to worldwide travel (“Rewards”). Please read this Privacy Policy carefully to understand our views and practices regarding your Personal Information, in addition to this you need to review the
Terms Of Use as you will be bound by those terms when using the Rewards Catalogue web site.
2. Your Personal Information:
We only collect and use Personal Information from you that is necessary to fulfil the purpose of the Rewards Catalogue. To enable an account to be created in your name the following Personal Information may have already been passed to us:
• Your name;
• Your address;
• Phone Number
• Email address;
• Date of Birth;
• Country registered for participation in the Rewards Scheme; and
• Language preference.
Please note that due to security reasons and ensuring your identity is protected, BI Worldwide Ltd is unable to change the details without the specific written authority of the Data Controller.
Once your account is activated you will be required to provide Personal Information which may include the following:
• Delivery address of order usually your home address or another address nominated by you.
• Recipient name;
• Social security number (this will only be required where the country of participation requires it for legal reasons);
• Telephone number (this will only be used to contact you/the intended recipient for the purpose of delivery of the Reward).
Sensitive Information
We don’t normally ask for (or otherwise collect) sensitive personal information about you. In the unlikely event that we do, we’ll ensure that such information is kept private and secure.
You will be notified of any further information required and the reason behind it, however, you always retain the right not to provide the information, however, this may impact our ability to provide the Reward Catalogue services.
3. How we collect your Personal Information:
We collect information using the following methods:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet (an IP address is a unique number assigned to your computer when you are using your browser on the internet), your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit to the Rewards Catalogue web site, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time), products you viewed or searched, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
• when you register to participate in the Rewards Scheme, via secure data transfer processes;
• when you fill in forms, communicate with us by telephone (all telephone calls are recorded for training and security purposes), e-mail or otherwise;
• when you place an order using our Rewards Catalogue;
• when a supplier, agent and/or subcontractor which helps as to fulfil an order to you, provides us with despatch details/confirmation.
4. How and why we use your information
We use Personal Information because we need to in order to:
• pursue our legitimate interests in operating our business, (we will not put our legitimate interests above your rights)
• enter into, or perform, a contract with you
• comply with a legal duty
We may also use information with your consent, but we will make it clear when we do this. In any event, your information will only be used for the purpose(s) we collected it for (or else for a closely related purpose, such as record keeping).
We may use your Personal Information as set out below:
• to assess your eligibility for the Rewards Catalogue and, if eligible, inform you from time to time about relevant incentives, programmes, products and/or services;
• to operate the Rewards Catalogue web site. (in order to this, we might need to share information with business partners and subcontractors);
• to ensure we provide you with content which is relevant and do so in an effective and secure manner;
• to keep track of your Rewards Points, so you can redeem them using the Rewards Website;
• we may send you e-mails about the Rewards Catalogue web site, its features and services from time to time. These e-mails will only be directly related to the Rewards Catalogue web site and your participation in it;
• notify you about changes to the Rewards Catalogue web site, or our services;
• technical information we collect about your use of the Rewards Catalogue web site may be used for administrative purposes (e.g. maintaining the Website), research and analysis (e.g. to see how many visitors the Website has, which country and which products/brands are the most popular) and also for the security;
• information received from a supplier, agent and/or sub-contractor regarding the despatch of products will be used to ensure that you receive the best service possible;
• the Rewards Catalogue web site is continually being improved and developed and as such further information may need to be collected from you from time to time to improve our service;
• we may be required to report to the Data Controller information relating to the Rewards Points utilised and the products purchased by you, this is to ensure the Rewards Scheme is working and that there are appropriate products and brands available;
• we may also combine your information with information about other people, which will then be aggregated and anonymised. The resulting information, which will not identify you specifically, can be used to help us analyse and improve the Rewards Catalogue web site. It may also help us improve our business and may be shared with our customers and suppliers to assist them.
5. Disclosure of Your Information
We respect the privacy of your Personal Information and won’t share it with third parties, except in a few cases where it is necessary for the purposes set out above. The recipients of your Personal information may include:
• Other companies within our corporate group
• Data Controller (and its management staff)
• Suppliers, agent/s and/or sub-contractors;
• Providers of analytics services, who help us improve and optimise the service..
6. Storage and Transfer of Your Personal Data
Where - Your Personal Information will normally be stored within the European Economic Area (EEA). However, the Rewards Catalogue fulfils orders from all over the world and in the event that we do have to transfer your Personal Information outside of the EEA then we will take steps to make sure the appropriate legal levels and methods of applicable privacy protection are applied. We will use one or more of the following:
• Transfer the data to a non-EEA country which has privacy laws at least as protective as those within the EEA;
• Put in place a contract with the recipient of the data which means the recipient must comply with the same standards as required within the EEA: or
• Transfer it to organisations which are part of the Privacy Shield Framework for example, a US organisation which is certified under the EU-US Privacy Shield framework.
Security - All information you provide to us is stored on our secure servers. Where you have been provided with (or where you have chosen) a password which enables you to access the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure and even the best policy cannot always protect your online privacy and security in all circumstances. We will do our best to protect your personal data, however, we cannot guarantee the security of your data transmitted to the Website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We keep these security measurers under review and refer to industry security standards to keep up to date with current best practice.
How long - we only store personal information so long as it is required for the purpose(s) we it collected for (or for a related compatible purpose, such as keeping a record of a transaction). We regularly review what data we have and delete that which is no longer necessary. In certain situations you have the right to request that your data be deleted (the right to be forgotten), please see section 8 for further details.
7. Cookies
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a users' web browser while a user is browsing a website.
The Website uses cookies to distinguish you from other users of the Website and to deliver to you your individual view of the Rewards Catalogue web site. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. For detailed information on the cookies we use and the purposes for which we use them see our
Cookie Policy.
8. Your Rights
We respect your right to access and control your information. Part of this is making sure you understand your legal rights, which are as follows:
• the right of access to your personal data, these requests are subject to any relevant legal requirements and exemptions, including identity verification procedures;
• the right to have certain information provided to you in a portable electronic format, or transmitted to another data controller, where technically feasible;
• the right to have inaccurate data rectified,
• the right to object to your data being used for our or a third party’s legitimate interests, or for direct marketing purposes;
• the right not to be subject to automated decision making and profiling;
• the right to restrict how your personal information is used;
• the right to be forgotten, which allows you to have your data erased in certain circumstances, we will always consider all requests in accordance with the ICO guidance and relevant laws and will always balance your interests with the following areas where it is necessary to retain your data:
o to exercise the right of freedom of expression and information;
o to comply with a legal obligation for the performance of a public interest task or exercise of official authority;
o the exercise or defence of legal claims.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance for UK Organisations. Details of how to do this can be found at www.ico.org.uk.
10. Changes to Our Privacy Policy
Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Privacy Policy.
11. Contact
All queries in relation to your Personal Information should be addressed to the Data Controller. The Data Controller at all times remains in control of your data on your behalf. BI Worldwide Ltd can only act in accordance with the Data Controllers instructions.
Queries and/or queries relating to day to day issues with products, deliveries and the general use of the Rewards Catalogue should be addressed to:
[EMAIL]